Every future-forward business in 2022 should make offering mobile payment options a priority. This is because mobile payments drive growth and enhance the customer experience, according to Domenic Carosa and Dan Schatt, the fintech experts at Earnity, a leading social marketplace for crypto traders. Let’s take a peek at how mobile is changing the payment landscape for small businesses this year.
A large number of consumers today have begun to utilize mobile payments instead of paying with a card or cash. In fact, mobile payments proved to be extremely valuable during the COVID-19 pandemic, as they helped to decrease customers’ and workers’ exposure risk. Before 2020, mobile payments were already on the rise, with suppliers fighting for the largest share of the market. However, the pandemic bumped the demand for mobile payments to another level.
With mobile payments being ramped up during the past couple of years, large providers of mobile payment apps are taking extra steps to win brand-new customers in their fight to offer the “main wallet.” For instance, they are expected to expand their service suites even further in 2022 to enhance user satisfaction, promote loyalty, and tap into different demographics.
All in all, these providers’ chief goal is to create a matchless user experience—an important part of human-computer interactions. This means eliminating users’ stress as they engage in transactions with their hard-earned cash. It also means removing feelings of confusion and ambiguity with regard to potentially adverse outcomes, according to Domenic Carosa and Dan Schatt at Earnity.
Both Carosa and Schatt are widely recognized experts in the financial payment industry. Schatt has given presentations in both international and national venues, such as at the Internet Retailing Conference. In addition, Carosa has founded several companies in the capital development and crypto space.